By making a booking to stay at Canford Crossing, you are agreeing to abide by these terms and conditions. These form a legally binding contract between us.
When reserving a room with us, we may ask for a payment equal to one night’s stay per room booked as a deposit for your stay. This is non-refundable subject to our cancellation policy below.
Payment can be made either by credit/debit card, bank transfer or cheque.
Credit/Debit Card – our on-line booking system will request your credit card details as part of the booking process. Alternatively if you prefer to telephone us, we will be happy to take the details and process the payment manually.
Bank Transfer or Cheque – please telephone us to make your booking and payment direct.
Should you fail to arrive and take up your reservation without letting us know, you will be liable for the full amount of your booking.
The person making the reservation will be held responsible for any non-arrival/damage or loss irrespective of whether the booking was made for another person.
Cancellation or curtailment of your reservation
We are a small business with only 2 rooms, so cancellations and amendments have a significant impact on our business, so please let us know as soon as possible should it become necessary for you to cancel or curtail your reservation.
If you cancel your reservation more than 7 days prior to the arrival date, we will refund any pre-payment made in full within 48 hours.
If you cancel your reservation less than 7 days prior to your arrival date and we are unable to re-let the room(s), you will be liable for the total charge for the period of your booking. If you curtail your stay once you have arrived, the total charge will be made.
We will make every effort to re-let the room and if we are successful we will only charge you for those nights that we have been unable to re-sell. If we have taken a deposit then this will be deducted from any charge that we need to make or refunded if we are successful in re-selling the whole period of your booking subject to a 10% deduction to cover administrative costs.
To cover any costs caused by you having to cancel, curtail or postpone your reservation, for whatever reason, we recommend that you take out appropriate cancellation/travel insurance.
Non-availability of Accommodation
We would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.
We will be delighted to welcome you any time after 4.00 pm. Please let us know nearer to the date of your reservation your expected arrival time and particularly if you expect to arrive after 7.00pm so that we can ensure we are here to welcome you.
The front drive provides a parking space for each guest room. Cars are parked entirely at the owners’ risk.
Discounts for single occupancy may be offered for bookings between Monday – Thursday.
During your stay
Our aim is to offer all guests a relaxing stay with us and would ask all guests to respect and give consideration to other guests in the house.
If you require room servicing it is carried out between 11am – 2pm and we will therefore need access to your room.
Guests are not permitted to have visitors to their rooms.
Accidents do happen – please let us know immediately of any damage, breakage or spillage so that we can attempt a speedy repair or clean. Any significant breakage or damage may result in a charge for replacement or repair – this also includes any additional laundry costs or replacement of towels or linen as a result of the use of fake tan and/or hair dyes.
Any items taken from the rooms without our consent will be charged for.
Lost keys will incur a £50 charge.
Smoking is not allowed in the house.
Please let us know in advance if you have any specific access requirements or dietary needs.
Canford Crossing is not suitable for children under 12 as we are unable to add additional beds to any of our bedrooms due to their style and layout. As all of our bedrooms are on the first floor, we regret that Canford Crossing is not suitable for wheelchair users.
We would be happy to accept well-behaved dogs with their owners, but please call us first to discuss before making a reservation, we have the following house rules for dogs and their owners:
- Out of consideration for other guests, dogs are not allowed in the breakfast area
- Dogs need to provide their own bed, indoor cage or kennel
- Dogs should not be left in bedrooms unattended unless secured in a cage and should not be allowed on the furniture
- Owners agree to pay for any damage caused and for any extra cleaning that may be
We have some excellent dog walks close by and are able to provide towels for drying off in the event that the weather is not good.
Also both local pubs welcome dogs in their bar areas.
On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests.
The balance amount of your booking is payable on departure by credit/debit card or cash. Invoices are available on request.
Thank you for your co-operation and please contact us if you require further details.